Shaun Smart was friendly and super informative. He answered all questions I had with ease and got here within a more than reasonable timeframe especially since it was midnight. Would definitely recommend these guys to anyone in need of repairs whether it be an emergency or not!

~ Jenna Denyes

Initially, we had a bad start with our install. Some things weren’t clear and we were unhappy with some things.

The sales manager, Jason Reid, reaches out to us and addressed all of our concerns in a kind and professional manner. The first part of the experience didn’t go very well and I really felt that Jason felt every bit as annoyed as me with how things had gone.

The guys came out today and corrected everything as it should have been.

I’m very pleased with the level of customer care and attentiveness I received after reaching out to Jason.  There aren’t a lot of leaders that would show up in person and make the personal commitment that I feel he has made to establishing a positive rapport with the client community.

Everyone makes mistakes at the end of the day, but how they’re dealt with is what separates the average company from the exceptional ones.

Thank you for your personal commitment and thank you for really being there for us!

~ Billy Fuller

Shane was very thorough and took the time to explain the process and requirements needed for our home. The installers were very efficient, courteous and respectful. They  replaced our furnace in a matter of a few hours and when were they were done you didn’t even know they had been there 🙂

Thanks Furnasman!

~ Lynn Desrosiers

Shawn C. was AMAZING! Service techs should shadow him for a couple of calls to learn from his expertise in providing OUTSTANDING customer service. I will use Furnasman again. Thanks again Shawn!

~ Steven Ratson

The gang at Furnasman have always been reliable. We have been using them since 2009 for our furnace and air conditioning servicing.

The techs are personable and provide a good summary of their work.

Very glad they came back after the On-Time buy out.

~ Christian C

Great service. Very knowledgeable and easy to work with. Very accommodating and met our heating and cooling needs. Highly recommend.

~ Colleen Herosian

I’m so pleased with the excellent service provided by Furnasman. They were super communicative about everything that was happening with the furnace/thermostat and let us make the call on what we felt was best before any work happened so that we could proceed in a way that was the most budget-friendly, which was a priority for us. Super friendly and polite people, a genuine pleasure to work with. Thank you so much for your help and service, we’ll absolutely call again if we need more help.

~ Albertine Watson

Friendly and efficient! I phoned in the morning and by the afternoon they were at my house replacing my water tank! As I have an electric hot water tank it will need to be inspected by the city, so an electrician will come over later to verify and make any necessary changes so the inspection will pass. They also pull the necessary permits with the city. The price was all inclusive. The price quoted plus tax. This was a wonderful experience and I highly recommend them. Price wise was ok, but I don’t have any thing to compare it to.

~ Brian Wills

What a great experience. This team removed all the stress associated with my hot water tank self destructing in the middle of the night…

Jason? Absolutely excellent… he was quick to coordinate the recovery. Jack, then showed up to follow through executing the rescue. Performing his work meticulously, and professionally. Both very personable and attentive. Thank you gentlemen.

These days, I find it absolutely awesome when I find a business that provides a true customer service experience. This team have nailed it.

I’m fairly particular, and I would highly recommend them to anyone.

Swift, genuine, competitive, professional, and friendly.

~ Tee Dee